Cancellation Policy – Bella Rosa Beauty LLC

At Bella Rosa Beauty LLC, we value our clients’ time and strive to provide the highest level of professional service. To ensure a smooth and respectful scheduling process for all clients, we have implemented the following cancellation policy:

Cancellations & No-Shows

Clients are kindly asked to provide a minimum of 24 hours’ notice for any cancellations or changes to scheduled appointments.

• Cancellations made with less than 24 hours’ notice may be subject to a non-refundable cancellation fee of up to 50% of the total service cost.
  
  

• No-call, no-show appointments will be treated as late cancellations and are subject to the same cancellation fee of up to 50% of the service cost.
  
  

Rescheduling

Clients may reschedule their appointment at any time prior to the scheduled service without incurring any fees. We understand that life happens, and we are happy to accommodate rescheduling whenever possible.

At Bella Rosa Beauty LLC, we are committed to providing a safe, welcoming, and professional environment for all clients. To maintain the integrity of our space and ensure a high standard of service, we kindly ask all clients to adhere to the following expectations:

Client Expectations

• Clients are expected to arrive to their appointment practicing proper hygiene and in appropriate attire suitable for receiving beauty services.
  
  

• Respectful behavior is required at all times. This includes the use of courteous language, maintaining appropriate boundaries, and treating staff and other clients with kindness and consideration.
  
  

• Our studio is designed to be a safe and peaceful environment, and clients are responsible for contributing to and respecting that space during their visit.
  
  

Substance Use & Influence

To ensure the safety and quality of service:

• Clients who are suspected to be under the influence of drugs or alcohol, including the odor of marijuana or any substance, will not be serviced and may be charged a fee equal to part or all of the scheduled service cost.
  
  

• This policy is in place to protect the health, comfort, and safety of both our clients and professionals.
  
  

Right to Refuse Service

Bella Rosa Beauty LLC reserves the right to refuse service to any individual whose behavior is deemed inappropriate or disruptive, including but not limited to:

• Use of foul or offensive language
  
  

• Disrespectful or threatening conduct
  
  

• Aggressive, violent, or harassing behavior
  
  

Any client exhibiting such behavior will be asked to leave the premises immediately and may be subject to a non-refundable fee of up to 100% of the scheduled service.

At Bella Rosa Beauty LLC, we strive to provide every client with the full attention, care, and quality of service they deserve. In order to maintain a smooth schedule and ensure timely service for all clients, we have implemented the following lateness policy:

Timeliness & Appointment Start Times

• Both professionals and guests should be respectful of service times. Arriving on time allows us to deliver services as intended and avoid disrupting the schedule for other clients.
  
  

• Clients who arrive late to their scheduled appointment may be subject to having their service canceled or rescheduled, depending on the professional judgment of the service provider.
  
  

Service Feasibility

If a client’s tardiness compromises the ability to complete the scheduled service within the allotted time:

• The service provider may determine that the service cannot be performed in full or at all, and may require the appointment to be rescheduled.
  
  

• A late arrival may result in a shortened or modified service, or in some cases, a cancellation, particularly when it affects the timing of subsequent appointments.
  
  

Repeated Tardiness

• While occasional lateness is understood, multiple instances of tardiness may be treated as a violation of our service standards.
  
  

• Clients with repeated tardiness infractions may be subject to dismissal from Bella Rosa Beauty LLC’s client list and may no longer be permitted to book services with us in the future.
  
  

Lateness and Fees

While lateness does not automatically incur a cancellation fee, excessive or repeated lateness may be treated as a late cancellation, and therefore may be subject to a non-refundable fee of up to 50% of the scheduled service, as outlined in our Cancellation Policy.

At Bella Rosa Beauty, your health and safety are our top priorities. Certain medical or skin conditions may prevent us from performing services, either temporarily or permanently. These are known as contraindications—conditions that may pose a risk to the client or interfere with treatment results.

To maintain a safe, sanitary environment for all clients, we are unable to perform services if any of the following are present:

Contraindications Include:

• Active cancer or undergoing chemotherapy
  
  

• Viral infections (cold, flu, COVID-19, fever)
  
  

• Bacterial infections (impetigo, boils, conjunctivitis, styes)
  
  

• Fungal infections (ringworm, blepharitis)
  
  

• Contagious disease of any kind
  
  

• Undiagnosed lumps or swelling
  
  

• Open wounds, cold sores, bruising, bleeding, tooth abscess
  
  

• Severe eczema, psoriasis, or rosacea
  
  

• Extremely severe acne
  
  

• Recent scarring, hemorrhage, or facial surgery (within 12 months)
  
  

• Broken bones or jaw, recent head/neck injury
  
  

• Known allergies or sensitivity to products used
  
  

• Head lice
  
  

• Under the influence of drugs or alcohol
  
  

• Unstable blood pressure
  
  

We reserve the right to refuse service if any contraindication is observed or disclosed at the time of your appointment.